Our legal clients have confidence and faith in our capability to serve documents on a national and international basis. We progress the enquiry in a swift methodical and proactive manner. Often the service of that document is the start of what could be a proactive legal process and the legal sector’s confidence is borne out by our daily consistency in capability of delivery. We have identified all the issues that irritate clients and these irritations are often where competitors fall short of delivering to the highest standards. Irrespective of timescales or geographical locations we deliver on every occasion. Documents to serve could be statutory demands, bankruptcy petitions, winding up orders, family documents, freezing orders or injunction papers. Irrespective of the document to be served our clients know it will be served within the time constraints, cost parameters and in accordance with the clients’ instructions.
Solicitors sent documents to a process server stating that there were 80 pages for service and this had to be completed before 16:00 hours on the day of the service. The original process server then sent the documents to another process server advising them that the 80 pages needed to be served before 16:00 hours on that same day. The second process server agreed via email and printed off the papers for service. What the second process server failed to do was print off all of the pages of the documents and only printed half of them and therefore only served half of them. It was three days later before this was identified and therefore was not deemed as a service by the court.
The implications in this case were very significant as the claim was to the value of over half a million pound and the resulting legal liability to the first process server was £15,000. The second process server was therefore liable for £15,000 for not adhering to the instructions. The second process server did not have professional indemnity insurance and indeed did not serve the documents himself as it later transpired that he handed them to his son to serve the documents.
The son was a bankrupt personal trainer who again had no professional indemnity insurance and no experience in serving documents. The reality of not dealing with a process server or investigator who has full professional indemnity insurance and is GDPR compliant can be hugely significant to the individual or organisation issuing the original instruction.