PRIVACY POLICY

In compliance with UK and European data protection regulations, this privacy policy explains what personal information we collect from you when you visit our website or are a recipient of our services.

Expert Investigations is committed to processing personal information about its customers in ways that comply with its legal and regulatory obligations, and to being clear with customers about what it does with their personal information.

Data Collection

Expert Investigations may collect personal information which we receive when:

We may collect the following types of information:

Website Cookies

Cookies are small files of letters or numbers downloaded onto a device when users access websites. They are widely used in order to make websites work, or work more efficiently, as well as to provide service information to the owners of the site.

Here are the Cookies that we currently use:

CookieTypePurpose
_gaHTTPRegisters a unique ID that is used to generate statistical data on how the visitor uses the web site
_gatHTTPUsed by Google Analytics to throttle request rate
_gidHTTPRegisters a unique ID that is used to generate statistical data on how the visitor uses the website.
collectHTTPUsed to send data to Google Analytics about the visitor’s device and behaviour. Tracks the visitor across devices and marketing channels.
DYNSRVHTTPUsed for load balancing to manage server traffic demand.

Why Do We Collect This Information?

We collect your personal information to:

How Do We Collect This Information?

We collect personal information:

We are committed to keeping your information up to date as far as is reasonably possible. However, if you believe that we have made an error, then please contact us as we have outlined below, and we will use reasonable endeavours to correct.

Keeping Your Information Safe and Secure

Expert Investigations is committed to keeping customers’ personal information secure to protect it from being inappropriately or accidentally accessed, used, shared or destroyed, and against it being lost. We have been Cyber Essentials certified since 2016, and IASME certified since January 2018.

Third Party Access

Access to your personal information is only allowed when required by law, we do not, and will never, sell or share your personal information with third parties.

How Long Do We Keep Personal Information?

We will only retain customers’ personal information for as long as it needs it to carry out a particular purpose or meet a particular obligation.

Marketing

If you have consented to receive marketing information, you may opt out at a later date by writing to us at info@expert-investigations.co.uk. From time to time we may send our Business customers information about our products, services and details of future events.

You have a right at any time to stop us from contacting you for marketing purposes.  If you do not wish to receive this information, then please either unsubscribe or contact us at info@expert-investigations.co.uk. and we will remove you from the marketing list.

Legitimate Interest

From time to time, we may process your information as part of the day to day running of Expert Investigations Ltd. It is in our interests to ensure that our processes and systems operate effectively in order that we can continue the high quality of service to you.

This may include processing your information to:

Your Rights

Under the General Data Protection Regulation (GDPR), you have a number of important rights free of charge. These include the right to:

Links To Other Websites

Our website and privacy policy may contain links to other websites of interest. However, you should note that we do not have any control over these other websites. Once you have used any of these links to leave our site, therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting these sites and such sites are not governed by this privacy statement.

Access To Personal Information

To make a request to Expert Investigations for any personal information we may hold, we need you to contact us by writing to the address provided below:

Expert Investigations Ltd.

The Innovation Centre

Binley Business Park

Harry Weston Road

Coventry

CV3 2XT

Or by emailing us at info@expert-investigations.co.uk

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

Changes To Our Privacy Policy

We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated in March 2020.

How To Contact Us

Please contact us if you have any questions about our privacy policy or about information we hold about you:

By email: info@expert-investigations.co.uk

Or write to us at: Expert Investigations Ltd. The Innovations Centre, Binley Business Park, Harry Weston Road, Coventry, CV3 2XT