Expert Investigations is committed to processing personal information about its customers in ways that comply with its legal and regulatory obligations, and to being clear with customers about what it does with their personal information.
Expert Investigations may collect personal information which we receive when:
- you use our website
- you use our services
- you contact us or
- you are a recipient of our services.
We may collect the following types of information:
- your name, address, email address, telephone number(s) and other contact details
- information required to provide you with a service, and details of our services that you have used
- your company’s name, your position in the company; the company’s address, company’s email address and telephone number
- your payment information such as credit or debit card details and bank account details.
Cookies are small files of letters or numbers downloaded onto a device when users access websites. They are widely used in order to make websites work, or work more efficiently, as well as to provide service information to the owners of the site.
Here are the Cookies that we currently use:
|_ga||HTTP||Registers a unique ID that is used to generate statistical data on how the visitor uses the web site|
|_gat||HTTP||Used by Google Analytics to throttle request rate|
|_gid||HTTP||Registers a unique ID that is used to generate statistical data on how the visitor uses the website.|
|collect||HTTP||Used to send data to Google Analytics about the visitor’s device and behaviour. Tracks the visitor across devices and marketing channels.|
|DYNSRV||HTTP||Used for load balancing to manage server traffic demand.|
Why Do We Collect This Information?
We collect your personal information to:
- provide you with services that you may request from us.
- meet our legal and regulatory obligations.
How Do We Collect This Information?
We collect personal information:
- directly from customers: e.g. when a customer signs up to receive our services or registers on our website
- from publicly available sources: g. social media (e.g. LinkedIn), internet services, company websites etc.
We are committed to keeping your information up to date as far as is reasonably possible. However, if you believe that we have made an error, then please contact us as we have outlined below, and we will use reasonable endeavours to correct.
Keeping Your Information Safe and Secure
Expert Investigations is committed to keeping customers’ personal information secure to protect it from being inappropriately or accidentally accessed, used, shared or destroyed, and against it being lost. We have been Cyber Essentials certified since 2016, and IASME certified since January 2018.
Third Party Access
Access to your personal information is only allowed when required by law, we do not, and will never, sell or share your personal information with third parties.
How Long Do We Keep Personal Information?
We will only retain customers’ personal information for as long as it needs it to carry out a particular purpose or meet a particular obligation.
If you have consented to receive marketing information, you may opt out at a later date by writing to us at email@example.com. From time to time we may send our Business customers information about our products, services and details of future events.
You have a right at any time to stop us from contacting you for marketing purposes. If you do not wish to receive this information, then please either unsubscribe or contact us at firstname.lastname@example.org. and we will remove you from the marketing list.
From time to time, we may process your information as part of the day to day running of Expert Investigations Ltd. It is in our interests to ensure that our processes and systems operate effectively in order that we can continue the high quality of service to you.
This may include processing your information to:
- Monitor, maintain and improve internal business processes. We seek to improve the quality of service to you;
- To send you relevant marketing information which we believe may be of interest to you;
- To perform credit assessments
Under the General Data Protection Regulation (GDPR), you have a number of important rights free of charge. These include the right to:
- Access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address
- Require us to correct any mistakes in your information which we hold
- Require the erasure of personal information concerning you in certain situations
- Receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit that data to a third party in certain situations
- Object at any time to processing of personal information concerning you for direct marketing
- Object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you. We do not currently carry out any such processing
- Object in certain other situations to our continued processing of your personal information
- Otherwise restrict our processing of your personal information in certain circumstances
Links To Other Websites
Access To Personal Information
To make a request to Expert Investigations for any personal information we may hold, we need you to contact us by writing to the address provided below:
Expert Investigations Ltd.
The Innovation Centre
Binley Business Park
Harry Weston Road
Or by emailing us at email@example.com
We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.
When you use our live chat service, we automatically collect the following information: IP address, browser type and operating system. We will also collect your name, phone number, email address and any other information which you provide to us in order to follow up on an enquiry. If your enquiry is dependent on location, we may also need to confirm a postcode.
Transfer and Storage of your Information
Live Chat Cookies
Our live chat service uses functional cookies to allow it to function properly. For further information on these cookies, please see our cookies policy, which is available above. The live chat cookies that may be used are listed below:
|SnapABugRef||Functional – Live Chat ( Session)||First Party||Chat function that tracks the origin and site entry|
|SnapABugVisit||Functional – Live Chat ( Session)||First Party||Chat function for the detection of new session|
|SnapABugChatWindow||Functional – Live Chat ( Session)||First Party||Chat function that tracks the chat box position and minimize status|
|SnapABugChatSession||Functional – Live Chat ( Session)||First Party||Chat function for the tracking of chat in progress|
|SnapABugNoProactiveChat||Functional – Live Chat ( Session)||First Party||Chat function flag to avoid proactively prompting visitors again|
|SnapABugChatPoll||Functional – Live Chat ( Session)||First Party||Chat function tracking of the chat in progress transcript position|
|SnapABugChatMessage||Functional – Live Chat ( Session)||First Party||Chat function to ensure the message typed by a visitor is persistence across pages|
|SnapABugChatView||Functional – Live Chat ( Session)||First Party||Chat function to check logic handling|
|SnapABugUserEmail||Functional – Live Chat (Persistent – 1 year)||First Party||Chat function for visitor email address used to prepopulate the pre-chat window. This information isscrambled (not readable in plain text)|
|SnapABugBanned||Functional – Live Chat (Persistent – 30 days)||First Party||Chat function tracking whether the visitor is banned for chatting|
|SnapABugMinimizeStashCookie||Functional – Live Chat ( Session)||First Party||Chat function for the detection of new messages while minimized so they persist during navigation|
|SnapABugHistory||Functional – Live Chat (Persistent – 1 year)||First Party||Chat function that registers a unique ID that identifies the user’s device to keep track of the visitor visits and last chats to present history to chat agent|
Legal basis for processing: our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).
Legitimate interests: we have a legitimate interest in collecting your IP address, browser information and device to better understand our customers as they access our website and live chat service. We have a legitimate interest in collecting your name, email address, phone number and any additional information you provide in order to be able to respond to your enquiry and messages you submit via our live chat service. We ask for your phone number and email address in case we are unable to reach you on one of those means and to ensure that we are able to respond to your enquiry as quickly and effectively as possible.
We ask for your name so that we know who we will be contacting, to allow us to ensure we are contacting the correct person and for legal and evidential purposes so that we can identify what we have said to whom and when.
Legal basis for processing : necessary to perform a contract or to take steps at your request to enter into a contract with you (Article 6(1)(b) of the General Data Protection Regulation).
Reason why necessary to perform a contract : where your message or enquiry relates to our goods and services, we will collect your information in order to enter into a contract with you or take steps to enter into a contract with you. This includes the collection of your name, email address and phone number so we know who we are contracting with and so that we can provide you with the information you need in order to be able to enter into a contract with you.
How Long We Retain Your Information
Live chat transcripts : we store the information from our live chat service for a maximum period of seven (7) years in order to defend against legal claims. This period is the maximum period in which a claim form can be issued and served in respect of contract and tort claims under the Limitation Act 1980 under English law.
Transfers of your information outside the European Economic Area
Information you submit to us by email is transferred outside the EEA and stored on SnapEngage’s servers in the United States of America.
Country of storage : United States of America. This country is not subject to an adequacy decision by the European Commission.
Safeguard(s) used : our SnapEngage has self-certified its compliance with the EU-U.S. Privacy Shield which is available https://www.privacyshield.gov/ . The EU-U.S. Privacy Shield is an approved certification mechanism under Article 42 of the General Data Protection Regulation, which is permitted under Article 46(2)(f) of the General Data Protection Regulation. You can access the European Commission decision on the adequacy of the EU-U.S. Privacy Shield:
How To Contact Us
By email: firstname.lastname@example.org
Or write to us at: Expert Investigations Ltd. The Innovations Centre, Binley Business Park, Harry Weston Road, Coventry, CV3 2XT