Process Serving Case Studies

Here is a selection of some of our most recent serves:

Urgent Serves at Co-Ordinated Times / Locations

On a daily basis our Solicitor client’s will require the urgent service of documents when they leave court having been granted the orders or permission to serve. This happens numerous times a day.

Recently our client left court with documents to be served by 17:00 hours that same day at four different geographical locations across the country. The phone call was received to our office at 13:00 hours and the documents were to be served at an address in London, Peterborough, Norwich and Ipswich. There was also a requirement for them to all be served at exactly the same time so as not to alert the recipients by serving at different times during the afternoon.

Our team organised the collection of the documents and service on each of the individuals at the addresses for a coordinated time of 16:00 hours. The serve was completed as the client requested within the time frame and at a coordinated time for service.

Our aim is always to ease the burden for the client and to deliver a highly customer focused service for them, taking away the concern and the worry about not complying with a tight court deadline.

Serving to Violent or Aggressive Individuals

On occasions there will be requirements whereby we have to serve individuals that may well be violent or aggressive to us as process servers. We always liaise with our clients in order to establish as much detail as possible in relation to how the serve could be affected and the nature of the individual who is being served.

Where required we will liaise with the local Police Service and make a request for the Police to attend with our serving officer in order to ensure the safety of our staff at the same time as ensuring that we deliver the required service for our clients by effectively serving the relevant documents.

Being a team of former Police Officers, we understand the logistics and constraints in the Police Service that gives us and added insight into how best to liaise with them to deliver swift service of documents or apply.

 Serving on a Critical Timescale

Certain documents for service have critical timescales especially when dealing with a freezing order. A recent case involved the client liaising with us prior to the order being served. This is always our preferred approach, as this ensures we are fully appraised of what we will be required when, where and how.

This allows us to ensure a smooth service of the documents. In this case we were aware that we had 10 boxes for delivery at each of three addresses at three different geographical locations across the country. The boxes are substantial in size and we required vans in order to transport the boxes. We were able to hire vans and have our staff on standby ready for the arrival, from the client of the documents via courier to our office. There was a requirement for the documents to be served at the locations all at the same time. Following a briefing our three team members set off for their particular locations.

On arrival at the one location preliminary enquiries revealed that the individual to be served did not reside there and enquiries established the new address for the recipient. Our officer liaised with his colleagues and the serve was postponed until he was present at the newly identified address.

This address was a block of flats with secure gated access control. Our officer was lawfully able to obtain entry into the block of flats and liaised with his colleagues who were at the other two locations and the documents were served within the court time deadline and specifications.

The whole purpose of all process serving that we conduct for our clients is to ease the burden for them and for them to have the confidence to know that we can react and adapt to situations that unfold whilst we are conducting their serve.